PRIVACY
Sonder & Sprout (“Sonder & Sprout,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, make a reservation, contact us, or dine at our restaurant, and how we use and protect that information.
Information We Collect
We collect only the information we need to serve you well. This may include:
Contact details you give us, such as your name, email address, and phone number when you fill out a contact form, reserve a table, or place an order.
Order and reservation details, including the items you order, party size, dates, times, and any dietary notes or special requests.
Payment information, which is processed securely by our third-party payment providers. We do not store full card numbers on our systems.
Messages and feedback you send us, including catering inquiries and reviews.
Technical information collected automatically when you browse our site, such as your browser type, device, IP address, pages visited, and referring website.
How We Use Your Information
To process orders, reservations, and catering requests.
To respond to your questions, feedback, and concerns.
To send order confirmations, reminders, and other service messages.
To send news, menu updates, and offers if you have opted in. You can unsubscribe at any time.
To understand how our website is used so we can improve it.
To prevent fraud, keep our website secure, and comply with legal obligations.
Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. We may use privacy-friendly analytics to see aggregate information like page views and popular menu items. You can control or delete cookies through your browser settings, though some features of the site may not work as intended without them.
How We Share Information
We never sell your personal information. We share it only with trusted service providers who help us run our business, such as website hosting, online ordering, reservation, payment processing, and email providers. These partners may use your information only to provide services to us. We may also disclose information when required by law or to protect the rights, property, or safety of Sonder & Sprout, our guests, or others.
Data Retention & Security
We keep personal information only as long as needed for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.
Your Choices & Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications. To make a request, contact us using the details below and we will respond within a reasonable time.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out through our contact page or visit us at 2972 Westheimer Rd., Santa Ana, Illinois 85486.
